No, refunds are not possible at Postcode Checkout. Our Plans (digital licenses) are delivered immediately upon purchase, meaning the product is considered delivered at the moment of payment.

Why is there no right of withdrawal?
According to EU law, digital content purchases normally come with a 14-day cooling-off period. However, this does not apply if you:

• agree to immediate delivery of the digital product, and acknowledge that you thereby waive your right of withdrawal.

When completing your purchase, you explicitly consent to the immediate delivery of the digital content and waive your right of withdrawal. As a result, you are not entitled to cancel or request a refund after purchase.

Explanation (under EU law):
For digital content not supplied on a physical medium (such as a DVD or CD-ROM)—like apps, streams, or downloads—a 14-day right of withdrawal normally applies. However, this right expires if the consumer agrees to start the delivery during the withdrawal period and confirms to waive the right of withdrawal.